Service/Support

How to Videos

Use the Multi-Surface Shampoo System for shampooing your carpets and cleaning your hard floors.

First, remove the Power Nozzle, then remove the outer bag.
Lift and remove the waste tray from the MSSS and set aside for now.
The carpet brush roll must be used when shampooing carpet.
Insert the baffle strip if necessary with the flat side facing the brush roll.
Press the toe-touch control bottom pedal all of the way down to raise the front of the unit.
Once that’s down, connect the hooks on the rear of the MSSS to the attaching bar.
Push the MSSS up against the unit and turn the Accessory Lock clockwise to lock in place.
Turn the nozzle belt lifter clockwise until green arrows line up, and lower the headlight hood.
Lastly, insert the waste tray.

Converting your upright vacuum into a portal cleaner gives you the power to conveniently clean your stairs or bed mattresses.

First, make sure your unit is turned off and unplugged. The Tech Drive Power Assist should also be in neutral.
Take off the outer bag by pressing the Bag Release Button.
Remove the cord from the handle and push the handle release button at the bottom of the unit as you pull the the upright handle straight up and out of the slot.
Once those are removed, insert the portable handle into the slot where the upright handle was connected.
Bend the the outer bag in half and insert the bag latch tab into the slot of the handle with the zipper facing up.

With the Power Nozzle off, rotate the belt lifter clockwise until the green arrows line up. Unlock the Rug Plate by unhooking the two latches on the rear of the Power Nozzle. Pull on the rear edge of the Rug Plate to remove.
Slide off the old belt and replace with a new one.
Make sure the numbers on the Brush Roll end caps are the same on both sides before inserting it into the Power Nozzle. Place the belt and Brush Roll back into the Power Nozzle. One of the Brush Roll ends is larger than the other. The Brush Roll will only fit in the Power Nozzle one way. Center the belt on the Brush Roll.
Place the Rug Plate on the front of the Bumper first and then pull it over the rear. Secure it in place with the two latches.
Turn the Belt Lifter counterclockwise until the red arrows line up. The belt should catch on the hook inside the nozzle. Reattach the Power Nozzle to the unit.
Turn the Belt Lifter clockwise until the green arrows line up.
Turn the unit on and check that the Brush Roll Indicator Light is on. This means that the brush roll is spinning.